Privacy policy

Last updated: 6 November 2026

TB Brand House ("we", "us") respects your privacy. This policy explains how we handle your personal information under the Protection of Personal Information Act, 2013 (POPIA).

1. Who we are

TB Brand House is a custom printing business based in Durban, South Africa. You can contact us on 066 438 2326 (Tyler) or 076 699 1131 (Bulinda), or on WhatsApp.

2. Information we collect

• Your name, phone number and delivery area when you place an order or send a custom order request.
• The designs, photos, logos and text that you send us to print.
• The items in your cart. These stay in your own browser and do not come to us until you send your order.

3. How we use your information

• To confirm, print and deliver your order.
• To contact you about your order, your design and payment.
• To arrange collection or courier delivery.

We do not sell your personal information, and we do not send you marketing messages unless you ask us to.

4. WhatsApp

When you send an order from this website, it opens WhatsApp with your order details. WhatsApp is a third-party service with its own privacy policy. We use the messages only to process your order.

5. Your designs and photos

You keep the rights to the designs and photos that you send us. We use them only to print your order and do not share them with other people. We do not show your design as an example of our work unless you give us permission.

6. Sharing

We share your name, phone number and address with a courier company only when you choose courier delivery, so that they can deliver your order.

7. How long we keep your information

We keep order details for as long as we need them to complete your order, handle questions and meet our legal and tax obligations. After that we delete them.

8. Security

We take reasonable steps to keep your information safe and to prevent loss, misuse or unauthorised access.

9. Your rights

You can ask us what information we have about you, and ask us to correct or delete it. Contact us on the numbers above. You can also complain to the Information Regulator of South Africa (inforegulator.org.za).

10. Changes

We can update this policy from time to time. The date at the top shows when it changed last.